We firmly believe in educating children about the importance of great oral health, that way we hope to never see them in Rock House Dental Practice for anything more than a visit to the hygienist and a quick check up.

That’s why we welcome NHS patients up to the age of 18.

Having regular examinations from an early age will help your child become familiar with the dental environment; and it’s a great opportunity for you to get free important information and advice – ask us anything, that’s what we’re here for.

Children should start visiting us as soon as their teeth start erupting. That way you can get advice on how to look after their teeth and get further information about toothbrushes, toothpastes and preventative treatment.

At each appointment the dentist will assess your child’s mouth, making note of the number of teeth present and monitor any changes. Assessments for orthodontics will be made at these appointments and if needed children can then be referred to an orthodontist.

Prevention is always better that a cure. With that in mind, please try and limit the number and amount of sugary foods and drinks to help prevent tooth decay. Everyone has plaque bacteria in their mouth. It’s when plaque bacteria mix with sugary foods and drinks that acids are produced, starting the tooth decay process.

The best way to fight the risk of tooth decay is to try and limit the amount and number of times sugary snacks and drinks are consumed. Tooth brushing removes plaque from the surfaces of the teeth and fluoride keeps teeth strong and helps to fight decay. It is important to brush teeth twice a day with fluoride toothpaste and most importantly just before bedtime.

Perhaps the greatest advance in dentistry over the past 30 years has been the introduction of durable white fillings. These produce a great aesthetic result, so much so that it’s often impossible to see that a tooth has a filling in it.

And best of all, these fillings – unlike the old amalgam fillings – contain no mercury. They not only look great, they’re good for the planet too.

Even the most anxious of patients discover that the Rock House approach is all about informing, reassuring and supporting, and ensuring a positive, pain-free experience.

We provide effective pain relief for fillings and all other procedures.

Sometimes teeth need to be removed. At Rock House this is done painlessly in a calm and relaxed environment.

Here at Rock House, we have all the facilities, expertise and experience to straighten, lighten, reshape, repair and replace teeth using a wide range of. cosmetic treatments including tooth whitening, veneers, implants, crowns and bridges, dentures and braces. Just ask if you want to discuss any of these options for your child.

We also provided a fitted sports mouth guard service.

Complaints handling policy (private treatment) Code of practice for patient complaints In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

1. The person responsible for dealing with any complaint about the service which we provide is Damian Murphy, our Complaints Manager.

2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to the Complaints Manager

mmediately. If the Complaints Manager is not available at the time, then the patient will be told when they will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.

3. If the patient complains in writing the letter or email will be passed on immediately to the Complaints Manager.

4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen. 5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible.

5. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.

6. We will confirm the decision about the complaint in writing immediately after completing our investigation.

7. Proper and comprehensive records are kept of any complaint received.

8. If patients are not satisfied with the result of our procedure then a complaint may be made to:

  • The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (Telephone: 08456 120 540) for complaints about private treatment.
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141), the dentists’ regulatory body for complaints about professional misconduct.
  • West Cheshire Clinical Commissioning Group , 1829 Building, The Countess Of Chester Health Park, Liverpool Road, Chester, Cheshire, CH2 1HJ Tel: 01244 650300, Fax: 01244 650301
  • or the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP, telephone: 0345 015 4033 or www.ombudsman.org.uk for complaints about NHS treatment.

We are not currently accepting new patients for our Children’s dentistry

Make your dream smile a reality! Call us at 01244 332162 or make an appointment


Rock House Dental Practice,
Village Road,
Christleton, Chester,




Email Us
01244 332162

Open hours

Monday-Thursday: 8:15am-5:30pm
Friday: 8:30am-1pm